It cannot have been reported as lost or stolen. Your account must be in good standing (or, if canceled, your balance due must be $0). You haven’t requested more than 2 unlock codes per line in the last year. If you’re on a monthly plan, you must have had T-Mobile service for the past 40 days. If you financed your phone, it must already be paid off in full. If on a contract, you must have made 18 consecutive monthly payments. If on a prepaid plan, you must have either used the device with T-Mobile for over a year, or have spent $100 on refills. If you want to do a temporary unlock (30 days), the return period for your phone must be over and you cannot have done 5 temporary unlocks in the past year. If you’re in the military and being deployed, you’ll have to bring your deployment papers to a T-Mobile store first.
Temporary unlock: This will unlock the phone for 30 days, and may be useful if you’re travelling. To use this feature, you’ll have to be connected to mobile data (not Wi-Fi). Permanent unlock: This will permanently unlock the device, making it possible to use on other compatible networks.
If you see a message that says “Unlock Failed: This mobile wireless device is not eligible for unlock,” your device doesn’t meet T-Mobile’s unlock requirements. Call 611 from your phone to speak with a support rep. If you see the error “Unable to connect to the server at this time,” you may need to update the app in the Play Store.
Hold down the power button on the side of your J7 and select “Power Off. ” Turn the phone over so you are looking at the back. Notice the small divot at the top left corner of the phone—that’s there to help you remove the back cover. Insert your fingernail into the divot and pull the cover gently away from the phone. You will see two card slots just above the battery—the SIM card is in the slot on the left side. Remove the battery: Insert your fingernail into the divot at the bottom right corner of the battery, then pull it outward. Gently slide the SIM card down until it’s free from the metal holder. Put it aside. Slide the new SIM card into the slot, gold side facing down. Replace the battery and back cover.
The J7 must be a MetroPCS phone. The phone has been on the MetroPCS network for a minimum of 90 consecutive days. Your account must be in good standing. If you are in the military, being deployed, and do not meet the minimum requirements, bring your deployment papers to a MetroPCS store. The agent will then be able to unlock your phone.
If you see “Unlock Failed: This mobile wireless device is not eligible for unlock,” your account doesn’t meet the minimum requirements to use this method. Contact Metro PCS for other options (or try using an unlock code). If you see the error “Unable to connect to the server at this time,” you may need to update the app in the Play Store.
Hold down the power button on your J7 and select “Power Off. ” Turn the phone over so you are looking at the back. Notice the small divot at the top left of the phone—it’s there to help you remove the back cover. Insert your fingernail into the divot and pull the cover from the phone. You’ll see two card slots just above the battery—the SIM card is in the slot on the left side. Remove the battery: Insert your fingernail into the divot at the bottom right corner of the battery, then pull it outward. Gently slide the SIM card down until it’s completely out of the metal holder. Put it aside. Slide the new SIM card into the slot, gold side facing down. Replace the battery and back cover.
Tap the Phone app on your device to launch the phone keypad. Dial *#06# The number will display on the screen as soon as you enter the last # sign. Write this down so it’s available. You can also find the IMEI in the Settings app—tap “Status” and then scroll down to “IMEI. ”
Has a customer service phone number. Does NOT require you to install any software/apps. Has a refund policy if the code does not work. Has a legitimate website and a good reputation.
Hold down the power button on your J7 and select “Power Off. ” Turn the phone over so you are looking at the back. Notice that there is a small divot at the top left of the phone—that’s there to help you remove the back cover. Insert your fingernail into the divot and pull the cover gently away from the phone. You will see two card slots just above the battery—the SIM card is in the slot on the left side. Remove the battery: Insert your fingernail into the divot at the bottom right corner of the battery, then pull it outward. Gently slide the SIM card down until it’s completely out of the metal holder. Put it aside. Slide the new SIM card into the slot, gold side facing down. Replace the battery and back cover.
If you see “Network Locked” and nowhere to enter an unlock code, dial #7465625638# (in the phone app) and then enter the unlock code when prompted.
