Both “My Account” and “Payment Issues” have the option to contact a support agent if you can’t identify your issue in their list of options.
Make sure your email address and account information is current and correct so the support agent can respond to you. You can write something like: “Hello! I received an item that looked nothing like the listing photo. I’d like to get a refund on this item as soon as possible. For reference, my order number is: 0HSMWCNR827N. ” If you don’t hear back within a few days, feel free to send them a follow-up message repeating your issue.
Don’t click on the icon with your name or you’ll be brought straight to your account settings, not the customer support area.
If you have a pop-up blocker enabled, you may not be able to bring up the support assistant. Disable the pop-up blocker or add the website to the list of approved sites.
For issues related to your account information, passwords, and notification settings, choose “My Account. ” Choose “Payment Issues” for a list of options related to declined payments, prices, or incorrect charges. You can choose “Something else” under both the “My Account” and “Payment Issues” menus.
For instance, you can write something like: “Hello! I ordered a dress over 2 months ago, but it was never delivered. I spent over $100 on the dress, and would like to get a refund if it’s not delivered within the next 2 weeks. For reference, my order number is 08U74NMJ34380. ” If you don’t hear back in a few days, send a follow-up message.
For instance, write something like: “Hello! I ordered an item over 2 months ago, but I haven’t received any shipping updates. Since this item has not arrived, I would like to get a refund. For your reference, the order number is: 109UJSNDHCU64. ” If you do not receive a response after 3 days, send a follow-up email.
For instance, you can write something like: “Hello! I was told that my item would ship to me within 2 weeks, but it’s been over a month since I heard anything. Could you help me resolve this issue?”
The BBB will first have you fill out a small survey to get an idea of what your complaint is about. You can find their main website here:https://www. bbb. org/greater-san-francisco/consumer/qualify/443655. You can find Resolver’s website here: https://www. resolver. co. uk/companies/wish-com-complaints?territory_id=1 You can also submit customer reviews or report misleading advertisements on BBB’s website.
If you’re using Resolver, you just need to include a few details about the issue you’ve been having with your order.
If you’re filing a complaint through Resolver, you can send a follow-up email through your Resolver case file. The exact protocol may depend on the company you’re working with.
Some sites, like BBB, also let you leave reviews about certain businesses, which can give new customers an idea of what to expect.
