If, for example, your interview was at the end of the business day, you may want to wait until the next morning to send your note. That way, it’s not lost in an inbox or under a pile of mail from the previous day.
If the company with which your interviewing does not have email addresses or a web presence, a hard letter is appropriate. If you know you are one of 2-3 candidates who got an interview for a high-level position, a signed note on formal stationery may likewise be a good idea. Handwritten letters should be delivered as soon as possible after an interview. Consider dropping off your letter at the front desk or having it messaged over rather than sending it through the post.
An example of a clear, concise subject line is “Thank You – Customer Service Associate Interview. ”
Start your letter with a simple, “Dear Mr. Jones,” or “Dear Ms. Smith. ” The salutation doesn’t need to be creative, it just needs to address your interviewer. If you spoke with more than one person, you should write separate letters for each interviewer. Don’t start your letter with “Dear Mr. Jones and Ms. Smith. ”
”Thank you for taking the time to speak with me about the Customer Service Associate position. I enjoyed hearing about the diverse clientele your team works with every day. Knowing that, this job seems to be an ideal match for my interests and skill set. ”
You don’t want to recall soft skills like strong communication or good people skills. Even if these are true, they are things many people cite and few can back up. Instead, look to hard skills or past jobs that ready you for this new position. [8] X Research source For example, ”In addition to my enthusiasm for customer service, I bring with me 5 years of experience managing call centers. This gives me not only a background in direct customer interaction but the ability to troubleshoot problems and organize team goals, both of which would be an asset in this position. ”
”If you have any additional questions about my background or experience, you can always reach me at (000) 000-0000 or johndoe@email. com. Thank you again for your time, and I hope we can speak about this position again in the near future. ”
If you’re thanking someone you already know professionally or with whom you have spoken multiple times, a closing like “Best Regards,” “Cordially,” or “Yours Respectfully,” may be more appropriate.
An email doesn’t demand immediate attention, so it’s considered less distracting and disruptive. However, emails are also easier to ignore and less likely to get a response. A phone call is more likely to reach your interviewer and can be more personal when timed correctly. However, if incorrectly timed, it can be a distraction. Avoid calling around lunch, first thing in the morning, or right before the end of the workday. Consider the nature of the job, too. If it’s a writing position, for example, an email is a better show of your skill. If it’s a sales job, a call proves that you’re not afraid to pick up the phone.
”Hello Mr. Jones. I’m still very much interested in the Customer Service Associate position we spoke about last week, and I want to inquire as to if a decision has been made regarding second interviews,” works well for an email or on the phone. If you decide to send an email, title the subject so that the interviewer knows what you’re asking and what position you’re asking about. Try a title like “Following Up – Customer Service Associate. ” Don’t forget to sign your email with your full name so that your interviewer knows who is reaching out to them.
If a company has not made a decision yet, you may be told, “We’re still in the process of narrowing down our candidate pool at this time. " This is a normal answer and one you shouldn’t pressure the hiring manager about for further detail. A reasonable follow-up question for a phone call may be, “Do you have an estimated time frame for the next steps in the hiring process?”
Following up after getting rejected from a job isn’t just good form. It gives you a chance to reaffirm your interest in the company and inquire about other openings in your field.
”It was a pleasure speaking with you about the Customer Service Associate position with Conner Advertising. I learned a considerable amount about Conner’s customer care initiatives, and am disheartened I don’t get to take part in them at this time. ”
”Since we last spoke, I have completed the Freshdesk software training course, which provided me with hands-on experience with this help desk program. ”
”While I’m disappointed that I can’t bring these new skills into this position, I’m still enthusiastic about transitioning into the world of advertising. Conner’s history of creating customer-driven solutions speaks to me as a professional. I hope that in the future I’ll be able to use my extensive experience managing customer inquiry flow to further that process. ”
”I sincerely hope that we have the opportunity to work together in the future. I have attached the latest copy of resume. If any positions arise for which my skills and experience are a strong fit, I’d be happy to speak with you and your team again. ”
”Again, I would like to thank you for not only speaking with me but being so communicative during the interview process. If you ever need to reach me, call me at (000) 000-0000 or email me at johndoe@email. com. I look forward to when our professional paths cross again. Sincerely,John Doe”
