If you have forgotten your PIN, you will need to contact Samsung customer service. Do not unplug your TV until the reset process is complete.
If you have forgotten your PIN, you will need to contact Samsung customer support.
This method will work on all Smart TV models beginning with the 2014 H series through the 2018 NU series.
The “Enter” button may appear on your remote as “OK” or “Select. " It’s generally in the center of the remote.
If this option is grayed out, see the “Using the Service Menu” method.
If you have reset the PIN but can’t remember what it is, you’ll need to contact Samsung’s Customer Care team for assistance.
This method will work for all Smart TV models from 2013 and earlier.
If your Smart TV is having issues or is out of date for the functions you want to perform, it may be time for a replacement. You can purchase brand-new Samsung TV models here.
You’ll know the TV is in standby because the red remote control sensor light will be on despite the TV screen being off.
If your TV does not display a menu after 10-15 seconds, try one of these alternate key sequences:[5] X Research source Info ≣ Menu Mute Power Info Settings Mute Power Mute 1 8 2 Power Display/Info ≣ Menu Mute Power Display/Info P. STD Mute Power P. STD Help Sleep Power P. STD ≣ Menu Sleep Power Sleep P. STD Mute Power
Enter may appear on your remote as OK/Select. The Reset option may be buried in another menu called Options.
If problems persist with your TV, it may be time to purchase a new one. You can browse current Samsung TV options here.
