If your AirPods have been exposed to any damaging substances, such as hair care products or detergent, wipe them with a cloth very lightly dampened with plain water. Be careful not to get any moisture in the speaker ports or any other openings, and let them dry completely before using them again. For a deeper clean, use a 70% alcohol wipe to clean the outer surface of your AirPods, but take care to keep it away from the speaker mesh. You can also use a bleach-free disinfectant wipe, such as Clorox or Lysol wipes.

While you’re at it, you can also use the same technique to clean the microphone ports on the backs of the AirPods. If you’re having trouble getting any gunk or wax out, soften a piece of mounting putty and gently touch it to the dirty surface. The wax will cling to the putty and lift it away from the speaker. [3] X Research source Another option is to gently pick out any earwax clinging to the inner edges of the ports with the point of a wooden toothpick. However, be very careful not to scratch or puncture the speaker mesh.

If there’s any debris in the Lighting connector, use a dry soft-bristle brush to remove it.

Keep in mind that sucking on your AirPods could potentially damage them, especially if you get any saliva inside the speaker port or use too much suction. Use this method with caution. [6] X Research source To keep things as hygienic as possible, clean your AirPods both before and after sucking on them. If your AirPods have ear tips, remove those first.

You’re also less likely to experience static or stuttering while listening to content stored on your device as opposed to streaming audio. If you’ve tried everything and your connection still seems unstable, try unpairing your AirPods from your phone, computer, or other device. Restart the device, then re-pair it with the AirPods. It may also help to turn your device’s Bluetooth connection off and back on again.

Make sure your AirPods are next to your phone when you reconnect them. [10] X Expert Source Josef StorziApple & Mobile Phone Repair Specialist Expert Interview. 7 December 2020.

If you’re bringing your AirPods into a store for repair, you’ll need to bring proof of purchase (such as a receipt) or the original box with you. If you choose to contact Apple Support, have your AirPods’ serial number on hand. You can find the serial number printed on the inside of the charging case lid or on the original packaging, next to the barcode. [13] X Research source You can also find the serial number by opening Settings on your Apple device, then selecting Bluetooth. Locate your AirPods in the list of devices and tap the Info button {“smallUrl”:“https://www. wikihow. com/images/8/87/Android7info1. png”,“bigUrl”:"/images/thumb/8/87/Android7info1. png/30px-Android7info1. png",“smallWidth”:460,“smallHeight”:460,“bigWidth”:30,“bigHeight”:30,“licensing”:"<div class="mw-parser-output">

I edited this screenshot of an Android icon. \n</p>

License: <a target="_blank" rel="nofollow noreferrer noopener" class="external text" href="http://en. wikipedia. org/wiki/Fair_use">Fair Use</a>
\n</p></div>"}, then scroll to the About section to find the serial number.